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One of the largest food retailers needed to automate inspection and maintenance processes in their stores and update their troubleshooting reports. Retail companies have notoriously complex requirements when it comes to ongoing maintenance, and manual inspections can limit the ability to report and verify current conditions.
MSOFT developed a powerful solution combining cross-device technologies and business process automation:
One of the largest food retailers wanted to improve its loyalty program and reduce the use of conventional plastic cards. They needed a new digital loyalty system with greater functionality that would be easier to update and maintain.
MSOFT achieved digital transformation in three primary steps.
The biggest food retail chain needed to understand better which of their items were selling the best, when, and under what circumstances. At the same time, their data department wanted to update their product catalogs, prices, and assortments–all with thousands of dependencies around the country.
With secure access to customer data, MSOFT developed a tool our client used to post-process all purchases throughout their chain of stores. This solution identified dependencies and presented them to the end-user in graphical form.
The data analysis department operator used these findings to form an assortment and intelligently alter catalog listings and prices within the existing company policy. After processing, these data fall into special divisions, equipping the client with more information to make smarter decisions for their company and their customers.
A leading online games developer wanted to gamify the customer experience of streaming online games and championships to increase views and improve audience engagement. Unfortunately, heavy processing loads proved challenging for their site to handle.
MSOFT designed and built a web service offering access to various online broadcasts from third-party platforms (Twitch, Youtube) plus interaction with fellow portal audience members. The gamified viewing experience included:
After launch, the new web service handled more than 500,000 connections online during peak hours.
One of the global leaders in online gaming wanted to optimize the process of implementing individual game events. Whenever an event (game, tournament, championship) launched on their site, they had to customize expensive and time-consuming services for processing data related to game statistics.
MSOFT crafted a middleware with its own interface that enabled event managers to configure all the needed parameters for processing event data. This flexible service offered greater functionality around in-game quests and point accrual, allowing event managers to create rules for processing data visually without the involvement of developers. The solution cut launch time for individual game events in half.
One of the largest providers of sports betting needed to speed up the development of different web and mobile interfaces to more quickly launch promotional activities with players of their service.
Our client’s machine learning and data engineers designed new logic for their game engine, and our team of developers connected it to the client’s web and mobile platforms. We processed the ready-made data and applied data transformation to display it in a user-friendly way on the frontend while monitoring user behavior. We also automated the analysis, bidding, and billing features to improve functionality and allow our client to offer multiple promotions a year in less time with greater success.
A large commercial bank wanted to ease the needless burden on its offices by facilitating the most basic, repeated bank transactions for customers online. Data analysis revealed that the majority of customer operations did not require complex or non-standard decisions.
MSOFT developed and maintains the client’s mobile applications, simplifying the most common type of customer operations, such as:
One international Forex trading broker was looking to create a trading tool for other traders–professionals and amateurs alike. The goal is to build a full-featured solution with a simple, user-friendly interface.
The MSOFT team developed a unique mobile application with a variety of functions that allow for:
A large commercial bank wanted to create a secure cloud-based environment for customers where they could interact with other digital bank products.
Based on the specific features of each bank product, MSOFT decided to approach solving this challenge through microservices. We developed a thoughtful microservice architecture linking each product’s business logic to the cloud platform, thereby improving overall stability and processing speed while maintaining a flexible solution.
In a highly competitive sector, one of the largest telecom providers in the U.S. wanted to provide a convenient solution for its customers to access basic services without having to contact their office or support line.
MSOFT built a custom mobile application for users to access their accounts to remit payments and manage their services. Features included:
A popular online magazine sought to automate the subscription management process and improve transparency with its customers. They also needed to collect analytical consumer data to determine how they could optimize the content of their magazine for reader satisfaction and personalize subscriptions in a beneficial way.
MSOFT created a personal account for each subscriber, offering them flexible ways to customize their preferences and manage subscription parameters. We built in a user-friendly payment service and the ability to post unique customer offers.
The preference customization allowed the client to capture how the magazine’s visitors consume content so they could provide them with the most relevant materials. Ultimately, this increased customer loyalty and grew both the number of return customers and the length of the average subscription period.
Our client’s new employees had negative experiences with cumbersome outdated corporate processes–from onboarding to solving work tasks in a distributed network of offices and departments. As a result, they wanted to automate many of their internal corporate processes and, ultimately, organize them into one tool.
With this solution, MSOFT aimed to craft one easy-to-use interface that combined all the necessary processes without duplication and did not require additional employee training. Our business analyst team streamlined the existing processes into a formal solution that enabled internal chats, a ticketing system, workflow management, escalations, and even organizing intra-corporate events. In addition, we paid special attention to office space management, booking of common areas, and offline workspace management.
The knowledge we have accrued over the years is very valuable to us, and we are proud of it. We are happy to share it with our colleagues.
